Shipping policy
Shipping Information
At UD UDOT, we are committed to delivering your orders safely and on time across India.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
Delivery timelines may vary depending on your location and courier availability.
Shipping Charges
- Free shipping on selected/prepaid orders.
- Shipping charges (if applicable) will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS to track your package.
Delayed or Lost Shipments
While we work with trusted delivery partners, delays may occasionally occur due to weather, logistics, or unforeseen circumstances. If your order is significantly delayed, please contact our support team.
Incorrect Address
Customers are responsible for providing accurate shipping details. We are not responsible for orders delayed or lost due to incorrect addresses.
Damaged Packages
If you receive a damaged or tampered package, please contact us within 24 hours of delivery with photos for assistance.
Contact Us
For shipping-related queries:
Email: support@ududot.com
Phone: +91 9876543210